Terms and Conditions

General conditions of sale - shop online

These Terms and Conditions govern all relations between: Bodycode Ltd. and its Customers on the internet (hereinafter the “Customer”).


These Conditions of Sale are for the purchase of products made remotely via computer network on the site “bodycodesystem.com” belonging to Bodycode Ltd with registered office in Florence (FI), Viale Giannotti, 43.Italy. Fiscal cod e P.IVA 06132940484
Each purchase transaction will be governed by the provisions referred to D.Lgs. 206/2005 (Consumer Code), by the regulations on distance selling following the D.Lgs n. 21/2014 and by the regulation of D.Lgs n. 196/03 on the subject of privacy and processing of personal data.

All communications from the user should be sent to Bodycode Ltd,
Via Lambertesca, 16 – 50122 Florence Italy and/or by email: info@bodycodesystem.com

Products description

For a description of products, please refer to the web site page for each available product at shop on line http://www.bodycodesystem.com/en/product-category/shop/

Order acceptance / conclusion of the contract

The purchase order manifests the User’s willingness to buy Product /s indicated in order. The purchase order will be considered issued at the completion of the online purchase process, within the appropriate section of Web Site.

By placing an order online, the Customer transmits Bodycode Ltd. a product purchase order and / or products in the shopping cart. When the Customer places an order online for products added to his cart, he agree to buy them at the price and terms set out in these Conditions of Sale.

Bodycode Ltd will send the Customer an email of acceptance and confirmation containing the number, the date and the total amount of the order as well as the mode of delivery of the product.

The sale can be terminated only by the time of order confirmation by the company Bodycode Ltd.

Bodycode Ltd. reserves the right not to confirm an order for any reason, particularly in relation to the supplying of products, to a problem concerning the order received, an abnormal order or a foreseeable problem concerning the delivery to be performed.

Bodycode Ltd. will inform the Customer accordingly.

It cannot be given any new order without first all amounts due for previous orders have been duly paid. The same applies to the transfer of ownership of the goods, which will happen only with the receipt by Bodycode Ltd of the amount due from the Customer.

In particular Bodycode Ltd will not accept orders:

  • If the product at the time the order is out of stock
  • If choosing to pay by bank transfer, the Customer does not complete the payment of goods ordered
  • In case of choosing payment through PayPal if the transaction is not successful.

Commitments of the customer

At the time of transmitting the order the Customer acknowledges to have taken cognizance of the general conditions of sale on the screen (name, price, components, weight, quantity, color, characteristics of the products, cost of services, etc.) and expressly declares to accept them without reservation. The transmission of the order and its confirmation by the Customer concretize its full and complete acceptance of the general terms and conditions, which are the only ones applicable to ordination.

The Customer agrees and undertakes, once the online purchase procedure, to print and keep these general conditions of sale, already examined and accepted during the process of purchase in order to fully satisfy the conditions at artt. 3 e 4 of D.Lgs. n. 185/1999.


All prices on the site are inclusive of Italian VAT (22%).
Prices on this site are the selling prices currently in force.
The prices applicable to the products listed on the site are not inclusive of shipping costs, which will be visible in a later section of the online purchase process.
The Bodycode Ltd. reserves the right to modify at any time, the price of products and shipping costs of the same. It is understood that any changes do not in any case prejudice the contracts already concluded before the change.


In case of order acceptance it should be noted that the:

  • The goods will be shipped within one working week from order.
  • If a product ordered is not available, Bodycode Ltd. is obligated to inform the Customer as soon as possible by providing a timetable for the replenishment of the same stock and its subsequent shipment. The Customer in this case is entitled to revoke the order with refund by Bodycode Ltd of the amount paid.
  • Once the goods entrusted to the carrier, the Bodycode Ltd disclaims any responsibility for the same. Delivery is at the risk of the recipient.

Any insured shipping of the ordered goods must be requested by the Customer and the expenses will be at his cost.

The goods will be delivered through a home delivery service. Delivery means packing and delivery of goods to the carrier.

The courier will deliver the goods only against a signature confirming receipt of the same.

In the event that the goods shipped by courier does not arrive by the deadline, the Customer must contact the carrier and possibly Bodycode Ltd at the number provided on this site.

In the event that the goods were not delivered to the inability of the Customer to receive it, the latter must first contact the courier through the references that are left from the same carrier for cases of non-receipt of merchandise and, in case this operation is not possible, must correspond to the Bodycode Ltd the deposit cost that the courier will charge to Bodycode Ltd. If the Customer does not withdraw the goods within one week from the first delivery attempt, the courier will return the goods to Bodycode Ltd. debiting the cost of storage and delivery of the goods. The Bodycode Ltd. will deduct then the cost of the product costs charged by the carrier and will refund the Customer the remaining sum. Where the amount paid by the Customer to purchase the product does not cover the cost of the courier, the Customer must refund the expenses to Bodycode Ltd.


All the Products purchased on the Site are covered by a legal guarantee of conformity for 24 months from the date of delivery in accordance with Articles 128 et seq. Consumer Code. The lack of conformity becomes apparent within 24 months from the date of purchase of the property must be reported within 2 months following the date of discovery of the defect.

Under Article. 130 of the Consumer Code, in case of lack of conformity of the product, the Customer has the right to restore conformity of the goods, without charge. To this end, the Customer can usually choose between the repair of the product or its replacement. This right to choose cannot be exercised only in the event that the remedy requested is impossible or excessively expensive compared to top. In addition, the Customer has the right to an adequate price reduction or termination of the contract, only if any of the following situations: i) the repair or replacement are impossible or prohibitively expensive; ii) the Bodycode Ltd has failed to repair or replacement within a reasonable period of time; iii) replacement or repair have caused significant inconvenience to the consumer.

However we accept no guarantee performance if a defect or damage was caused by handling errors, poor maintenance or treatment contrary to the instructions for use included in the products.

Important: Always store the bill thoroughly. Without proof of purchase we cannot accept any warranty claim.

Right of withdrawal

Under Article. 52 D.Lgs 205/2006 (Consumer Code), if the Customer is a consumer (or rather a person who buys goods for purposes not related to his business or professional activity), is entitled to terminate the purchase contract for any reason, without explanation and without penalty.
To exercise this right, within 10 working days of receipt of the goods the Customer must give such notice warning Bodycode Ltd before by phone to number +39055280212 and then by registered letter with return receipt addressed to Bodycode Ltd Via Lambertesca, 16-50122 Florence (FI) Italy within 48 hours following the call.
Upon receipt of the notice of withdrawal, Bodycode Ltd. will quickly inform the Customer details on the return of the goods.

IMPORTANT: The Customer must apply the external packaging the goods to return the label received by email from Bodycode Ltd. and submit to courier the relevant shipping documents supplied by email.

As the only burden, and if the error is not depended on a fact attributable to Bodycode Ltd., the Customer must pay shipping charges and return of goods.

The goods must be returned intact and in original packaging, complete with all its parts and without having suffered any damage.

Upon their arrival at the warehouse, the goods will be examined and, if damaged or tampered with, the withdrawal cannot be exercised, so the Customer cannot claim any refund.

Bodycode Ltd will refund the Customer the amount due already paid by him within the legal deadline. Refund will be made by crediting the amount due on the PayPal account used by the Customer to purchase refund or by bank transfer.

The Customer shall promptly provide to Bodycode Ltd any available information necessary for proper and urges the refund process.

The refund will be suspended until receipt of the goods and the verification of goods condition occur.


Any complaint must be addressed directly to Bodycode Ltd, through phone call to the number +39055280212 or e-mail to the dedicated address info@bodycodesystem.com, indicated on website.
Bodycode Ltd. is committed to responding to complaints as soon as possible.


The Bodycode Ltd. reserves the right to modify at any time, these Terms and Conditions by giving specific notice on the Site. User acknowledge and agree that any changes to these Terms and Conditions will apply to orders sent by users after the date of communication the modification of the General Conditions.

Security of personal data

Sending orders (containing information concerning personal data) takes place via a secure server. All information posted on the website of Bodycode Ltd in order to make a purchase, will be encrypted by the security program (SSL) before they are transmitted. Also all message transmissions are protected against unauthorized access by third parties.

Intellectual property

The Bodycode Ltd. is the owner of all related intellectual property rights.
The Customer waives to copy or download the content, in whole or in part, without the express authorization of Bodycode Ltd.

Law and jurisdiction

The online sales contract between the Customer and Bodycode Ltd is concluded in Italy and governed by Italian law. Any dispute concerning the validity, interpretation or execution of this contract is subject to the territorial jurisdiction of the Florence Forum.